Introduction
This Privacy Policy explains how SiLing collects, uses, stores, and protects personal information when you visit our website at https://www.siling.lat, contact us, or use any of the services we provide. SiLing is the developer and operator of this website. We are committed to handling your personal information with care, transparency, and respect, and to complying with the privacy and data protection laws that apply to our business.
Please read this policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood the practices described here. If you do not agree with any part of this policy, please stop using our website and contact us using the details provided at the end of this document. We have written this policy in plain language so that it is easy to follow, and we have organized it into clearly marked sections for quick reference.
Who We Are
This website and its services are operated by Shaanxi Siling Along Network Technology Co., Ltd. (陕西思菱啊龙网络科技有限公司), a company established in China. Our registered address is No. 34, Group 1, Siwei Dongcun, Zhouling Subdistrict, Qinhan New City, Xixian New Area, Xian - 710000, China (CN). For the purposes of this policy, the terms we, us, and our refer to Shaanxi Siling Along Network Technology Co., Ltd. (陕西思菱啊龙网络科技有限公司), also doing business as SiLing.
We operate within the Computer Systems Design and Related Services industry, which is part of the Professional, Scientific, and Technical Services sector. Our work covers architecture planning, systems integration, data systems, cloud infrastructure, security, and ongoing operations for organizations of all sizes. This policy applies to all personal information we handle in the course of that work, whether you are a website visitor, a prospective client, an active client, or a business partner.
We generally act as a data controller with respect to the personal information we collect through this website, which means we decide why and how that information is processed. In some client engagements, we may act as a data processor on behalf of the client, in which case the client remains responsible for the personal information and we process it only on their documented instructions.
Information We Collect
We collect only the information we need to operate our website, respond to inquiries, and deliver our services. The categories of personal information we may collect include the following.
Contact information, such as your name, email address, telephone number, and company name, which you provide when you reach out through our contact form, send us an email, or schedule a call. Account and business information, such as the details you share about your organization, your systems, and your goals, which help us understand your needs and prepare proposals. Technical information, such as your IP address, browser type, device type, operating system, pages visited, and the date and time of your visit, which we collect automatically to keep our website secure and to understand how it is used.
Communications information, such as the contents of messages you send us and our responses, which we keep so we can provide consistent support. We do not intentionally collect sensitive personal information such as health data, financial account numbers, or government identification numbers through this website, and we ask that you avoid submitting such information unless it is strictly necessary for a specific engagement and you have agreed to its collection in writing.
We also process certain operational data that is not personal information, such as system configurations, network diagrams, and performance metrics, which we use to design and support your environment. Where any operational data is linked to an individual, we treat it as personal information under this policy and protect it in the same way. We aim to collect the minimum amount of information required for each purpose, and we delete or de-identify information once that purpose has been fulfilled.
How We Collect Information
We collect personal information in a few straightforward ways. Directly from you when you fill out our contact form, send an email to reply@siling.lat, call our telephone number, or communicate with us through any other channel. Automatically when you browse our website, through standard server logs and limited cookies and similar technologies, as described in more detail below. From third parties, such as analytics providers that report aggregated usage data, or business partners who introduce us to your organization with your permission.
We make every effort to collect information only for legitimate business purposes and to keep the amount we collect proportionate to what we actually need. You are never required to provide more information than is necessary, and you may browse the public areas of our website without providing any personal information at all.
How We Use Your Information
We use the personal information we collect to operate our business and to provide you with the best possible experience. Specifically, we use your information to respond to your inquiries and requests, to prepare and deliver proposals and service agreements, to plan and perform the systems design, integration, and support work you engage us to do, and to communicate with you about project progress, appointments, and updates.
We also use your information to maintain and improve our website and services, to monitor the security and performance of our systems, to meet our legal and regulatory obligations, and, where you have agreed, to send you information about our services that we believe may interest you. We do not use your personal information to make automated decisions that produce legal or similarly significant effects on you without human involvement, and we do not sell your personal information to anyone.
We also use information in an aggregated and de-identified form to analyze trends, improve our methodologies, and publish general insights about systems design. This aggregated data cannot be traced back to any individual, and we take technical and organizational steps to ensure that it remains anonymous for its entire useful life.
Legal Bases for Processing
Where data protection law requires us to identify a legal basis for processing your personal information, we rely on one or more of the following. Consent, where you have clearly agreed to a particular use, such as receiving marketing communications. Contract, where processing is necessary to perform a service agreement with you or to take steps at your request before entering into one. Legitimate interests, where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Legal obligation, where we must process information to comply with a law, regulation, or lawful request from a public authority.
You may withdraw your consent at any time where consent is our basis for processing. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal. If you would like to know which legal basis applies to a specific use of your information, please contact us using the details in the final section of this policy.
Cookies and Tracking Technologies
Our website uses a limited set of cookies and similar technologies to function correctly and to help us understand how visitors use the site. Cookies are small text files placed on your device by your browser. The cookies we use fall into two general categories: strictly necessary cookies, which are required for the website to operate and for security purposes, and analytics cookies, which help us measure things like the number of visitors and the pages they view, without identifying you as an individual.
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, to delete them, or to be notified when a cookie is set. Please note that disabling cookies may affect the functionality of certain parts of the website. We do not use cookies to track your activity across unrelated websites for advertising purposes, and we do not allow third party advertising networks to set cookies on our behalf.
How We Share Information
We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described below. With service providers who perform functions on our behalf, such as hosting, email delivery, analytics, and payment processing, and who are bound by contract to protect your information and to use it only for the services they provide to us. With professional advisers, such as lawyers and accountants, where necessary for the operation of our business. With public authorities, where we are required to do so by law or in response to a valid legal request. With a successor entity, in the event of a merger, acquisition, or sale of all or part of our business, subject to this policy continuing to apply to your information.
When we engage a service provider, we take reasonable steps to ensure that the provider processes your personal information only on our instructions and with appropriate security safeguards in place. We do not grant any service provider permission to use your information for its own purposes.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected. For example, we typically keep inquiry and correspondence records for the duration of your relationship with us and for a reasonable period afterward, and we keep records needed to satisfy legal, accounting, or reporting obligations for as long as those obligations require.
When personal information is no longer needed, we delete it or anonymize it so that it can no longer be associated with you. We review our retention practices periodically to make sure we are not holding information longer than necessary.
Data Security
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption of data in transit, network monitoring, and internal policies that limit access to personal information to personnel who need it to perform their duties.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. However, we work continuously to keep our safeguards current and effective, and we respond promptly to any suspected or confirmed security incident. If an incident affects your personal information, we will notify you and the relevant authorities where we are required to do so.
We train our personnel on privacy and security practices, restrict access to personal information on a need-to-know basis, and review those access rights periodically. When we engage third party service providers, we evaluate their security practices before working with them and require contractual commitments that meet the standards described in this policy.
International Data Transfers
Because we serve clients around the world and use service providers that may operate in different countries, your personal information may be transferred to and processed in a country other than the one in which you live. When we transfer personal information across borders, we take steps to ensure that an appropriate level of protection applies, in line with the data protection laws that govern the transfer.
Where required, we rely on recognized mechanisms for international transfers, such as standard contractual clauses, adequacy decisions, or your explicit consent, and we make sure that any recipient of your information is subject to safeguards that keep it secure and used only for legitimate purposes.
Your Privacy Rights
Depending on where you live, you may have certain rights in relation to your personal information, which may include the following. The right of access, meaning the right to request a copy of the personal information we hold about you. The right to rectification, meaning the right to ask us to correct information that is inaccurate or incomplete. The right to erasure, meaning the right to ask us to delete your personal information in certain circumstances. The right to restrict processing, meaning the right to ask us to limit how we use your information. The right to data portability, meaning the right to receive your information in a structured and commonly used format. The right to object, meaning the right to object to processing based on our legitimate interests. The right to withdraw consent, where we rely on consent as our legal basis.
To exercise any of these rights, please contact us using the details below. We will respond to your request within the time frame required by applicable law, and we may ask you to verify your identity before we take action. You also have the right to lodge a complaint with a data protection authority in your jurisdiction if you believe we have not handled your information lawfully.
We will not charge you a fee to exercise your rights, unless your request is clearly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee or decline to act. If we cannot complete your request, we will explain the reason and inform you of any appeal or complaint options that may be available to you in your jurisdiction.
Privacy for Children
Our website and services are intended for businesses and adults, and we do not knowingly collect personal information from children under the age of 16. We do not design our website or our marketing to appeal to children, and we do not offer services directly to minors. If you are a parent or guardian and believe that a child in your care has provided us with personal information, please contact us immediately using the details below.
If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information as quickly as possible. We encourage parents and guardians to take an active role in the online activities of the children in their care.
Third Party Links and Services
Our website may contain links to third party websites or services that are not operated by us. This policy does not apply to those websites or services, and we are not responsible for their content, privacy practices, or security. We encourage you to read the privacy policy of every website you visit before you provide any personal information.
When you follow a link to a third party website, any information you share there is governed by that third party own policies, not by this one. We provide links for convenience only, and a link does not mean we endorse or control the linked site.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we make changes, we will revise the last updated date at the top of this page and, where the changes are significant, we will take reasonable steps to bring them to your attention, such as by posting a notice on our website.
We encourage you to review this policy periodically so that you remain aware of how we protect your information. Your continued use of our website after any changes take effect constitutes your acceptance of the revised policy, to the extent permitted by law.
How to Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or about how we handle your personal information, please contact us using any of the following details. We will respond as promptly as we can.
Company name: Shaanxi Siling Along Network Technology Co., Ltd. (陕西思菱啊龙网络科技有限公司). Address: No. 34, Group 1, Siwei Dongcun, Zhouling Subdistrict, Qinhan New City, Xixian New Area, Xian - 710000, China (CN). Email: reply@siling.lat. Telephone: +19342364509. Website: https://www.siling.lat.
You may also return to our homepage at any time to learn more about our services. Thank you for trusting SiLing with your personal information.